Refund policy

Returns & Refund Policy

At LAMA, we want you to be satisfied with your purchase.

RETURNS

Customers may request a return if an item:

- Arrives damaged or defective;

- Is incorrect or different from what was ordered; or

- Meets LAMA's applicable return requirements.

Items must generally be returned in their original condition, unused and with the original packaging and tags where applicable.

RETURN REQUESTS

Please contact LAMA as soon as possible after receiving your order and provide:

- Your order number;

- The item you would like to return;

- The reason for the return; and

- Photographs or other supporting information where appropriate.

REFUNDS

Once a returned item has been received and inspected, LAMA will communicate whether the return has been approved.

Where a refund is approved, the refund will be processed using the applicable payment method, subject to the processing times of the payment provider or financial institution.

EXCLUSIONS

Certain products may not be eligible for return because of their nature, hygiene requirements, customisation or other applicable restrictions.

LAMA will clearly communicate any applicable return restrictions before or at the time of purchase.

Nothing in this policy limits any rights that customers may have under applicable South African consumer-protection law.